Privacy Policy

Last updated: 01/05/2026
 

This Privacy Policy explains how SoloReach ("we," "us," "our") collects, uses, and protects your personal information when you use our website (soloreach.co.za / soloreach.net) and our services. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

 

1. Who we are

SoloReach is a diagnostic-led business repair and development service for solopreneurs, founded by Gerhard van Rooyen and based in Pretoria, South Africa. If you have any questions about this policy or how your information is handled, contact us at info@soloreach.co.za.

 

2. What information we collect

We collect personal information in the following ways:

- When you take the BHD Assessment: your name, email address, and your responses to the diagnostic questions.
- When you purchase a product: your name, email address, billing details, and payment information, processed securely by our payment provider - PayPal. We do not store your card details.
- When you contact us: any information you choose to share in the contact form or by email.
- When you sign up for our newsletter: your name and email address.
- When you visit our website: standard technical information such as IP address, browser type, device type, and pages visited, collected automatically through cookies and analytics tools.

 

3. Why we collect it

We use your information to:

- Generate and deliver your personalised diagnostic report.
- Process your purchase and deliver the products you have paid for.
- Respond to your enquiries.
- Send you the SoloReach newsletter and related communications, if you have subscribed.
- Improve our website, products, and services.
- Comply with our legal obligations.

 

4. How we store and protect your information

Your information is stored on secure third-party platforms (including Wix, Tally, Google Workspace, and our email service provider). These providers maintain their own security measures, and we take reasonable steps to ensure your information is handled responsibly throughout.

We retain your information only for as long as necessary to provide our services or comply with legal requirements.

 

5. Who we share it with

We do not sell your personal information.

We share information only with the service providers we use to operate SoloReach (such as our payment processor, email platform, and assessment tools), and only to the extent needed for them to deliver their service to us.

We may also disclose information if required by law.

 

6. Your rights under POPIA

You have the right to:

- Know what personal information we hold about you.
- Request correction or deletion of your information.
- Object to or withdraw consent for direct marketing.
- Lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za).

To exercise any of these rights, email us at [your email address].

 

7. Cookies

Our website uses cookies to function correctly and to help us understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

 

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes.

 

9. Contact

For any privacy-related questions or requests, contact:

SoloReach
Pretoria, South Africa
Email: info@soloreach.co.za